Some UK customers have reported that their preordered PlayStation 5 from Amazon is turning up on their doorstep filled with random items unrelated to the console itself.
This is according to a Eurogamer report, which states that many eager fans have noticed that their Amazon boxes containing the PS5 have been tampered with. Instead of using the signature Amazon tape the company is known for, these boxes appear to be sealed with clear tape. And upon opening their packages, customers have claimed that their PS5 is missing.
Rather than there being a shiny new PlayStation console inside the box, UK customers have said they received an assortment of items, from air fryers to nerf guns to foot massagers. On several occasions, according to a Reddit thread, Amazon UK drivers would pull up to residents’ houses, pause for a moment in the driveway, and then drive off. This prompts a “package delivered” message sent to the recipient despite them not actually receiving a package of any kind. Some have been able to track down their console by chasing the delivery driver down the block, while many others are still waiting for Amazon UK support to assuage the situation.
Amazon provided a statement to Eurogamer, saying it will mend the predicament and “put it right” for every affected customer who gets in contact with the company.
“We’re all about making our customers happy, and that hasn’t happened for a small proportion of these orders,” an Amazon spokesperson said. “We’re really sorry about that and are investigating exactly what’s happened. We’re reaching out to every customer who’s had a problem and made us aware so we can put it right. Anyone who has had an issue with any order can contact our customer services team for help.”
According to Eurogamer, Amazon told those affected customers to wait 48 hours to see if their missing PS5 shows up. Others, meanwhile, have been given a £5 (~$6 USD) voucher.
In our PlayStation 5 review, we admired the improvements Sony made, saying, “With what we’ve seen so far from the console’s hardware, and games like Spider-Man: Miles Morales and Astro’s Playroom, this next generation has the potential to be great for PlayStation.”
Though the PS5 is now available worldwide, getting one is another story. Check out our PlayStation 5 buyer’s guide to keep up with when restocks happen. The next restock on the new consoles, including the Xbox Series S / Series X, will occur on Black Friday at GameStop.